Country for PR: United States
Contributor: PR Newswire New York
Friday, December 16 2011 - 01:30
AsiaNet
Fannie Mae Announces Third Quarter Servicer Results
WASHINGTON, Dec. 15, 2011 /PRNewswire-AsiaNet/ --

    STAR Program Drives Improved Customer Service and Foreclosure Prevention
         Outcomes; Several Servicers Make Strides in Third Quarter 

Today, Fannie Mae (OTC Bulletin Board: FNMA) announced Servicer Total 
Achievement and Rewards (STAR) Program results through the third quarter of 
2011.  The STAR program, announced in February 2011, measures the performance 
of servicers with an emphasis on foreclosure prevention.  Encouraging servicer 
improvements through the STAR Program is an important component of Fannie Mae's 
overall efforts to prevent foreclosures and stabilize neighborhoods.  

"The STAR program evaluates servicers' capabilities and results and holds them 
accountable for preventing foreclosures and protecting the interests of 
American taxpayers," said Tara Clayton, Vice President of Servicer Review and 
Measurement, Fannie Mae.  "STAR is making a difference when it comes to 
increasing servicers' focus on areas of critical importance to homeowners, 
Fannie Mae, and the market."

Servicers are categorized into three peer groups based on the number of Fannie 
Mae loans they service and measured based on performance metrics and results 
from operational assessments across key business processes.  As of the end of 
the third quarter, the following servicers are on track to be at or above 
median performance in order to achieve at least a three STAR rating for 2011:

    - Peer Group One (consisting of 11 servicers) – CitiMortgage, Inc., 
      Everbank, GMAC Mortgage, LLC (Ally Bank), Wells Fargo, N.A. 
    - Peer Group Two (consisting of 9 servicers)- Aurora Bank, FSB, Central 
      Mortgage Company, Fifth Third Bank, The Huntington National Bank, Regions 
      Bank 
    - Peer Group Three (consisting of 13 servicers) – American Home Mortgage 
      Servicing, Inc., Arvest Mortgage Company, Associated Bank, NA, Capital 
      One, N.A., Colonial Savings, F.A., Doral Bank, Manufacturers and Traders 
      Trust, Co., Nationwide Advantage Mortgage Co., Navy Federal Credit Union

During the third quarter, JP Morgan Chase Bank, N.A. and PHH Mortgage 
Corporation, both Peer Group One servicers, and U.S. Bank N.A., a Peer Group 
Two servicer, demonstrated improvements in STAR Scorecard metrics measuring the 
volume of foreclosure alternatives provided to homeowners, such as 
modifications.  This improvement resulted in all three servicers achieving at 
or above the median performance level for the third quarter measurement period.
 
Fannie Mae will publish final 2011 STAR rating results in early 2012.  The 
overall STAR rating will be dependent upon outcomes from the operational 
assessments as well as the servicer's results on the Servicer Performance 
Scorecard.  STAR results for the first half of 2011 can be found at: Fannie Mae 
Releases Servicer Ratings for First Half of 2011 ( 
http://www.fanniemae.com/portal/about-us/media/corporate-news/2011/5496.html)and 
Fannie Mae Releases Additional Servicer Results for First Half of 2011 ( 
http://www.fanniemae.com/portal/about-us/media/corporate-news/2011/5524.html). 
 
Fannie Mae exists to expand affordable housing and bring global capital to 
local communities in order to serve the U.S. housing market. Fannie Mae has a 
federal charter and operates in America's secondary mortgage market to enhance 
the liquidity of the mortgage market by providing funds to mortgage bankers and 
other lenders so that they may lend to home buyers.  Our job is to help those 
who house America.

Follow us on Twitter: http://twitter.com/FannieMae
 
SOURCE  Fannie Mae

CONTACT: Andrew Wilson, +1-202-752-5168 or Resource Center: 1-800-732-6643
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