Following last week's shocking news that cabin crew demanded a father
remove his three year old son from an Alaska Airlines plane after the toddler
was deemed too disruptive to fly, a survey conducted by international flight
comparison site Skyscanner [http://www.skyscanner.com ] of more than 1,000
parents has revealed that, far from being an isolated incident, 12% of parents
said they have found it difficult to get any sympathy from cabin crew in
response to their children's needs.
The toddler at the centre of the incident first became upset when he was
forced to switch off the reading device his father had given him to keep him
busy. Many parents in the survey sympathise with this situation, with over a
third having endured their child having a "meltdown" on an aircraft and 13% of
respondents stating their children too have become upset after abruptly being
told to switch off electronic devices by the cabin crew with no explanation or
understanding of why. The unhappy child then refused to sit upright with his
seatbelt fastened; something one in four of the parents surveyed have also
experienced, and his parents were finally told they had to disembark the
aircraft despite having his seatbelt fastened, because he wouldn't sit upright.
Skyscanner's Mary Porter commented, "There can be some challenges when
flying with young children as they are too young to understand why they are
being told to do certain things, but this can be made less stressful for
parents if cabin crew staff can be more patient and understanding during these
times.- Of course there are some safety requirements that must be met by every
passenger whatever their age, however if cabin crew were specifically trained
to understand the needs of families better and able to assist with the youngest
of airline passengers, the experience could be stress-free for everyone and
many of these negative experiences could be completely avoided."
She continues, "Families contribute a huge amount to the profit of airlines
and everything should be done to make this a more positive experience."
Skyscanner is a leading travel search site providing instant online
comparisons for millions of flights on over a thousand airlines.