Country for PR: United Kingdom
Contributor: PR Newswire Europe
Friday, June 15 2012 - 09:01
AsiaNet
As a Three Year Old is Thrown Off a Plane in the US, Skyscanner Survey Reveals One in Ten Parents Find Cabin Crew Unsympathetic to Children
SINGAPORE, June 15 / PRNewswire-AsiaNet/ --

    
    Following last week's shocking news that cabin crew demanded a father 
remove his three year old son from an Alaska Airlines plane after the toddler 
was deemed too disruptive to fly, a survey conducted by international flight 
comparison site Skyscanner [http://www.skyscanner.com ] of more than 1,000 
parents has revealed that, far from being an isolated incident, 12% of parents 
said they have found it difficult to get any sympathy from cabin crew in 
response to their children's needs.

    The toddler at the centre of the incident first became upset when he was 
forced to switch off the reading device his father had given him to keep him 
busy. Many parents in the survey sympathise with this situation, with over a 
third having endured their child having a "meltdown" on an aircraft and 13% of 
respondents stating their children too have become upset after abruptly being 
told to switch off electronic devices by the cabin crew with no explanation or 
understanding of why. The unhappy child then refused to sit upright with his 
seatbelt fastened; something one in four of the parents surveyed have also
experienced, and his parents were finally told they had to disembark the 
aircraft despite having his seatbelt fastened, because he wouldn't sit upright.

    Skyscanner's Mary Porter commented, "There can be some challenges when 
flying with young children as they are too young to understand why they are 
being told to do certain things, but this can be made less stressful for 
parents if cabin crew staff can be more patient and understanding during these 
times.- Of course there are some safety requirements that must be met by every 
passenger whatever their age, however if cabin crew were specifically trained 
to understand the needs of families better and able to assist with the youngest 
of airline passengers, the experience could be stress-free for everyone and 
many of these negative experiences could be completely avoided."

    She continues, "Families contribute a huge amount to the profit of airlines 
and everything should be done to make this a more positive experience."

    About Skyscanner

    Skyscanner is a leading travel search site providing instant online 
comparisons for millions of flights on over a thousand airlines.

    SOURCE: Skyscanner