Country for PR: United Kingdom
Contributor: PR Newswire Europe
Monday, November 21 2022 - 18:21
IGT Solutions Wins Gold for Tokopedia Care
JAKARTA, Indonesia, Nov. 21, 2022 /PRNewswire-AsiaNet/ --

IGT received 3 golds and a runner-up award at the '17th Annual Global Top 
Ranking Performers Awards APAC'

    IGT Solutions (IGT) won several accolades at the recent '17th Annual Global 
Top Ranking Performers Awards APAC' organized by ContactCenterWorld—the world's 
largest contact center association. IGT represented Tokopedia as its CX 
(Customer Experience) partner for 'Tokopedia Care' and received top honors for 
its innovative approach to digital CX. 

    Every year, over 2000 CX experts from 80+ countries compete in 50+ 
individual, team, and company award categories for a chance to win a 
prestigious ContactCenterWorld global award. IGT credits its win to following 
Tokopedia's guiding principle of 'Focus on the Consumer and implement FIRST 
(Friendly, Proactive, Simple, Trusted)'. By combining human intelligence and 
digital technologies, IGT delivered exceptional digital CX services in 
Tokopedia Care across different interaction channels such as email, social 
media, and chat. 

    As a provider of next-gen, seamless, omnichannel customer experiences for 
over 20 years, IGT is the preferred partner for the world's foremost travel and 
hi-tech companies. The company's resounding successes at the ContactCenterWorld 
global awards in 2022 include:

    Gold Medals:
1.	Individual Award—Best Client Service Manager (outsource only)
2.	Team Award—Best Client/Account Management Team
3.	Team Award—Best Customer Service Team

    Runner-Up Medal:
-	Individual Award—Best Contact Center Trainer

    Vipul Doshi, CEO of IGT Solutions, said, "These awards are a testament to 
the strong relationship between IGT and Tokopedia. Both organizations are 
striving towards a shared vision of enhancing and improving customer 
experiences by amalgamating human intelligence and digital technologies." 

    Rudy A. Dalimunthe, Senior Vice President of Sales Operations & Product, 
Tokopedia, said, "We hold three core values called '3DNA,' of which 'Focus on 
Consumer' is one. One way we manifest this is through Tokopedia Care, available 
24/7 to help address consumers' questions and concerns, which positions our 
consumers as some of our most important partners. Thus, these awards are 
testaments to Tokopedia Care and IGT Solutions' strong collaboration in 
providing the best customer service for Indonesians. We also hope that these 
awards can advance the extent of collaboration and innovation between Tokopedia 
and IGT Solutions to develop Tokopedia Care into the mainstay of Indonesia's 
customer service."

    About IGT Solutions

    IGT Solutions is a next-gen customer experience company that defines and 
delivers transformative experiences for global brands. It does this by using 
innovative digital technologies and by combining digital and human 
intelligence. IGT is the preferred partner for managing end-to-end CX journeys 
across travel and high growth tech industries. Established in 1998, IGT has 
more than 85 global marquee customers and 25,000+ CX experts servicing client 
processes from 30 global delivery centers. IGT's service offerings include 
application development and maintenance, application testing and performance 
analysis, enterprise DevOps, mobility strategy and Consulting, Robotic Process 
Automation (RPA) and analytics, and a full spectrum of BPM support.

    About Tokopedia

    Tokopedia, an Indonesian technology company, has a mission to achieve 
digital economic equality. Tokopedia's vision is to build a Super Ecosystem 
where anyone can start and find anything. Today, Tokopedia empowers millions of 
sellers and users through marketplaces and digital products, fintech and 
payment, logistics and fulfillment, as well as Tokopedia Partners. Tokopedia is 
part of the GoTo group, the largest digital ecosystem in Indonesia that 
includes Gojek, Tokopedia, and GoTo Financial.


    Source: IGT Solutions