Country for PR: United Kingdom
Contributor: PR Newswire Europe
Thursday, December 22 2022 - 18:00
P.I. Works and Ooredoo Algeria Win at Glotel Awards for 'Managed Services Innovation of the Year'
LONDON, Dec. 22, 2022 /PRNewswire-AsiaNet/ --

P.I. Works announced that its next-generation managed services partnership with 
Ooredoo Algeria has been named the 'Managed Services Innovation of the Year' at 
the 2022 Glotel Awards. The Glotel Awards by, which was held in 
London this year, recognizes innovation and excellence within the telecoms 
segment, honoring key players who are shaping the future of the industry.

Timos Tsokanis, Chief Technology Officer at Ooredoo Algeria said, "This 
partnership has not only empowered us to better serve our subscribers but has 
also inspired the wider industry with its novel and bottom-up approach to 
network performance management. Behind this is P.I. Works' Next-Generation 
Managed Services solution, which has greatly accelerated our network 
transformation journey."

Nacereddine Mayout, Operation Director at Ooredoo Algeria added, "P.I. Works 
has been a trusted ally of Ooredoo Group since 2018. These long-standing 
synergies are at the crux of our new managed services partnership, beginning 
April 2022, between P.I. Works and Ooredoo Algeria. From the outset, both 
projects have displayed immense success in improving both regional and 
nationwide network quality and subscriber experience."

Basar Akpýnar, CEO and Co-Founder of P.I. Works, "Once again, we would like to 
thank our long-standing partner, Ooredoo Group, for their unwavering support 
and trust in us. It has been an honor to be part of and to be a key enabler of 
their network automation journey at both a regional and national level. We are 
thrilled that our collaborative success has been recognized on the global stage 
at the Glotel Awards."

Eren Kahraman, Account Manager for Ooredoo at P.I. Works added, "P.I. Works 
Next-Generation Managed Services, leveraging our AI-powered automation 
portfolio, aims to revolutionize the way existing network management systems 
work, shifting away from the traditional KPI-based approach and towards one 
rooted in subscriber experiences and customer-centric performance. Again, we 
thank Ooredoo Algeria for giving us the opportunity to prove our world-class 
expertise in network management and assurance, and we believe that our 
partnership will continue to pave way for future network transformation."

Boasting highly successful improvement metrics, the project has resulted in a 
16% increase in Ooredoo's CSAT Overall Indicator (Global NPS) within 3 months. 
Core consistent quality and excellent consistent quality were two crowdsourced 
indicators that achieved a 9% and 15% improvement respectively. A 15% 
improvement in Algiers Capital OSS KPIs was also recorded.

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Source:  P.I. Works